Superaus Casino Terms & Conditions

2. Accounts, eligibility and verification

You must provide accurate, complete and current information when registering an account. You must keep your details updated and must not register using false information, another person’s identity or information belonging to someone else. One person should generally use only one account unless we have approved another arrangement in advance.

You must be at least 18 years old and meet all legal requirements that apply in your location. We may request evidence of age, identity, address, payment ownership or source of funds before allowing you to use particular account functions. Verification checks may be carried out when an account is opened, when transactions are requested, when activity appears unusual or whenever required for security and compliance purposes.

You are responsible for keeping your username, password and other login information confidential. You must not allow another person to use your account or access the services through your credentials. Tell us promptly if you suspect that your account has been compromised, used without permission or accessed from an unauthorised device.

You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the circumstances show that you were not responsible. We may suspend access while we investigate security concerns, identity issues, suspected fraud, responsible gambling concerns or a breach of these terms.

Account suspension and closure

We may refuse an application, limit services, suspend an account or close an account where we reasonably consider it necessary. Reasons may include inaccurate information, duplicate accounts, suspected unlawful conduct, payment problems, a breach of these terms, failure to complete verification or a legal or security requirement. We may also take action to protect you or the integrity of the games.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure. Any remaining balance may be subject to identity, payment and compliance checks before it is returned, where return is permitted. We may retain information where required for legal, security, fraud-prevention or record-keeping purposes.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and avoid wagering money needed for everyday expenses. Do not chase losses, borrow money to gamble or play when upset, tired or under the influence of alcohol or drugs.

• Set personal deposit, spending or session limits where these tools are available.
• Take regular breaks and keep track of the time and money you spend.
• Use account closure or self-exclusion options if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not ask another person to gamble on your behalf or use an account that is not yours.

We may provide responsible gambling information, limits, activity statements, cooling-off options or self-exclusion facilities. These measures are intended to support safer play, but no tool can guarantee that gambling-related harm will not occur. If you request account restrictions or exclusion, we may take reasonable steps to apply them across relevant services. You should also consider blocking gambling access through your devices, payment providers or other independent tools.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide the services, process transactions, verify identity and age, prevent fraud, maintain security, meet legal obligations and improve the website. Information may be shared with service providers, payment partners, verification providers or authorities where permitted or required.

You agree that we may send service-related messages, including account, security, transaction and policy notices. Marketing communications, where used, should include an available way to manage marketing preferences. You should ensure that the contact details held on your account are accurate.

Liability and applicable law

To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, interruptions to communications or payment networks, device problems, inaccurate information supplied by you, or your failure to follow these terms. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.

If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms should be read consistently with any mandatory consumer protections and other laws that apply to your use of the services.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support channel made available on the website. Provide your account details, relevant transaction information and a clear description of the issue. Do not send passwords or full payment details in a support request. We may ask for further information so that the matter can be reviewed securely and fairly.